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1KG Policies
These policies explain the operating rules of the 1KG industrial marketplace. Product-specific terms shown on the product/order page and applicable Indian law also apply.
Product Return Policy
- Return eligibility depends on the product condition, category, vendor terms and the reason for return.
- Wrong, damaged, defective or materially different items should be reported promptly with order number, photos/video and packaging details.
- Used, installed, altered, fabricated, cut-to-size, specially procured or custom-made industrial items may be non-returnable unless defective or incorrectly supplied.
- Products should be kept with original packaging, labels, accessories, manuals and certificates where supplied.
- Return approval may require technical inspection before pickup or refund.
Product Refund Policy
- Approved refunds are processed after cancellation approval or returned-product verification, as applicable.
- Refunds are normally sent to the original payment method; timing depends on payment provider/bank processing.
- Shipping, special procurement, installation or other service charges may be non-refundable where already incurred, subject to applicable law.
- If only part of an order is approved for refund, only the eligible item/amount is refunded.
Shipping & Delivery Policy
- Delivery estimates depend on stock, vendor readiness, customer location, traffic, product weight/size and delivery-partner availability.
- Displayed ETA is an estimate, not a guaranteed arrival time unless expressly stated for that order.
- Customers must provide a correct address, contact number and safe receiving location.
- Heavy, hazardous, oversized or special-handling industrial products may use different delivery arrangements.
Delivery Partner / Rider Policy
- Riders are assigned only for authorised 1KG deliveries and must follow pickup, proof-of-delivery and safety procedures.
- Customers should not ask riders to alter products, collect unauthorised payments or perform services outside the order.
- Rider location may be used during active delivery for assignment, navigation, safety and live tracking.
- Misconduct, unsafe behaviour, false delivery updates or unauthorised cash collection may lead to investigation and suspension.
Vendor Marketplace Policy
- Vendors are responsible for accurate product name, make, part number, price, stock, certification and other submitted product data.
- Counterfeit, misleading or unauthorised products are prohibited.
- Vendor fulfilment performance, cancellations, complaints and document verification may affect marketplace access.
- Vendor identity can remain hidden from customer-facing product cards where 1KG uses a vendor code, while records remain available to 1KG for operations and compliance.
Marketplace Growth & Fair-Use Policy
- Promotions, visibility, leads and marketplace programs may change based on availability, service area and program rules.
- No vendor is guaranteed a fixed number of leads, orders, ranking position or revenue.
- Manipulated reviews, fake orders, duplicate accounts, abusive search/ranking behaviour or attempts to bypass marketplace controls are prohibited.
Account Deletion Policy
- A logged-in user can submit a deletion request from My Account → Delete Account.
- 1KG may verify identity and resolve open orders, returns, refunds, disputes or outstanding obligations before completing deletion.
- Information that must be retained for invoices, taxation, fraud prevention, dispute resolution or other legal requirements may be retained or anonymised as required.
- After eligible deletion is completed, access to the account and associated services may not be recoverable.
Privacy & Data Policy
- 1KG may process account, contact, company, order, payment-reference, device and delivery-location data to operate the marketplace.
- Data is used for authentication, fulfilment, support, fraud prevention, service improvement and legal/compliance requirements.
- Payment credentials should be handled by authorised payment providers; 1KG should not request card PINs, UPI PINs or OTPs through support chat.
Payment, PO & Credit Policy
- Prime accounts use prepaid/UPI and eligible COD options shown at checkout.
- Prime Pro PO/credit access is available only after business verification and explicit credit approval; limits and payment terms can differ by account.
- A PO does not automatically create credit entitlement. Overdue or disputed balances may restrict further credit purchasing.
General Terms, Cancellation & Product Information
- Orders may be cancelled before fulfilment where the order status and product type permit it.
- Product specifications must be checked before ordering; industrial compatibility can depend on application, dimensions, load, material and operating conditions.
- Ratings/reviews should reflect genuine order experience and may be moderated for abuse or unlawful content.
- 1KG may update marketplace features and policies; material changes should be reflected on this policy page.